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Harbortouch Review

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PROS / Harbortouch will deliver a full POS system with a payment processing agreement for the cost of shipping. The company also offers mobile payment processing and iPad software for tableside service.

CONS / To receive the free POS system, you have to accept a contractual agreement with Harbortouch for payment processing.

 VERDICT / If you find the credit card processing contract agreeable, Harbortouch can help you get up and running for a nominal startup cost.

You can order a Harbortouch system for the cost of shipping. This makes it an attractive option for those who have little startup capital or who want to spread out costs over time. To acquire the Harbortouch POS system and payment processing service, you will need to agree to a three-year contract. You can negotiate the processing rates with Harbortouch. This service offers retail POS as well as restaurant POS systems and options for delivery businesses, C-stores and spirit stores. Harbortouch provides all types of point-of-sale systems including traditional ECRs and touchscreen all-in-ones. It also provides mobile and wireless processing.

Harbortouch offers low swipe fees. The estimated swipe fee is 0.59 percent plus $0.15 and 1.99 percent plus $0.15 for keyed-in cards. These are just sample rates; your rate may be different depending on your credit, sales volume and the agreement with your account representative. While the card rates are often low, there are also monthly service and hardware support fees. Be aware that you will be charged an early-termination fee if you quit before the contract terms are met. If you are just starting out or are unsure of your business's future, you will want to make sure a three-year contract is agreeable to you.

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Using this point-of-sale system, you can process all types of payments. It will process all types of credit cards – even Diners Club and JCB. Harbortouch can also process debit and EBT cards. It tracks cash and check payments, processes online orders, and accepts Tabbedout mobile payments. It can manage bar tabs as well. It also easily applies discounts, coupons or automatic discounts at the point of sale.

The Harbortouch POS software is quite capable and includes advanced features. Besides basic payment processing, it can also manage commission sales, consignment sales, layaways, gift registries and rentals. It can create purchase orders, as well as manage your inventory and details such as color and size. You can use this system to track all of your vendors, too. It has a built-in time clock for tracking employee hours, and it can track your employees' productivity by the hour. Harbortouch also provides tools for managing tables and other unique restaurant needs. Overall, the management tools are superior.

Harbortouch provides a variety of support options. You can contact the support team by telephone, email or chat. You can also peruse help pages, consult the user guides or view helpful videos. The support team can help install your menu and inventory items and provide one-on-one training. Just make sure you keep really good records should you ever run into a charge dispute with your bank or the processor so that Harbortouch can help you clear up the problem as quickly as possible.

Summary

Harbortouch provides all types of mobile processing options and free iPad tableside software. If you find the payment-processing contract agreeable, you can have a point-of-sale system delivered ready to go for only the cost of shipping. In addition, you can access support 24 hours a day, and account representatives can provide onsite training if you need it.

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