While it is true that nothing in this world is free, Harbortouch comes close. For the cost of shipping, you can have a POS system, preloaded with your data, delivered to your business. With this point-of-sale system, you can instantly start processing payments, managing customers and tracking inventory. If you operate a restaurant, you can also receive free iPad software for state-of-the-art tableside service. Harbortouch POS can help you manage your business while also managing your implementation costs. This service can greatly assist those starting a business with minimal startup capital, which is just one among many reasons it receives our Top Ten Reviews Bronze Award.
While researching retailers' and restaurants' POS needs, we learned that for many, cost is a major concern, as is customer support. If your payment system goes down, your business essentially shuts down, so you need a company that is there for you even if it's late on a Saturday night. Since Harbortouch makes money when you make money, they want to keep your system running. The company employs local representatives in most areas to assist you directly, and provides 24-hour built-in support, on-site training and overnight shipping of replacement parts. Another advantage is that Harbortouch manages the hardware, software and payment processing, so no matter what your issue is, you have one contact.
The Harbortouch POS Elite systems includes a touchscreen PC, card reader, cash drawer and receipt printers. The retail version also includes a bar code reader, PIN pad, keyboard and customer display. The Elite version includes touchscreen PC with a cast-aluminum body for a sleek look. Harbortouch software includes versions tailored for hospitality, retail, C-stores, liquor stores and restaurants, including delivery and quick-service restaurants. You also have the option to build your own system.
Harbortouch provides quality touchscreen PCs and the basic peripherals that most businesses require, such as barcode readers, receipt printers and card readers. The company also provides kitchen printers for restaurants and scales for those that sell by weight. They offer commonly used peripherals such as kitchen video systems, bump bars and caller ID boxes. However, since Harbortouch is primarily focused on payment processing, it does not provide a wide variety of POS supplies such as receipt paper, handheld inventory devices or age verifiers.
Harbortouch provides all types of mobile and wireless payment processing options, as well as tableside order entry for restaurants and bars. In fact, the iPad software is free with a Harbortouch POS system. The iPad app mirrors your Harbortouch interface and provides speedy order entry from the table, for more accurate order entry and faster table turnaround time. Using a handheld terminal, your wait staff can process cards right at the table.
Harbortouch makes money when you make money, so the company is highly motivated to keep your POS systems running. All Harbortouch clients are assigned their own local account representative who can help them on site if necessary. To help get you started, you can send an Excel sheet of your inventory items or your restaurant's menu to the account representatives, who will set up your database for you. After they enter the items in the database, they will set up an online meeting to show you the layout of the software before it arrives, to ensure that everything looks correct and is up to your standards. After you receive your POS system, you will be given on-site and remote training for the remainder of your contract.
Remote support is available 24 hours a day directly through the software via a support button. The free Harbortouch POS systems require you to enter into a five-year payment processing agreement with the company. However, if you sell your business, you can transfer the contract; if you go out of business, you can simply return the system. Like most POS companies, this one does require you to purchase a support plan; however, it is quite reasonable for 24-hour support and overnight shipment of replacement parts.
When we contacted Harbortouch, representatives responded to our emails within the same hour, and the contact in our area answered his phone every time we called. Keep in mind that Harbortouch employs many account representatives across the U.S., so the quality of service may vary. Additionally, as with all free POS system offers, you should carefully evaluate the contractual agreement before you sign up for services.
Harbortouch Payments will allow you to process all types of cards – Visa, MasterCard, Discover, American Express, Diners Club, debit and EBT. Harbortouch also offers a plug-in called CHARGE Anywhere for processing payments directly within QuickBooks. Secure payment gateways are provided by Authorize.Net. Standard magnetic card readers are available as well and EMV card readers and pay-by-mobile-phone NFC payment processors. With an EMV card reader you will be able to comply with new security compliance requirements, and using NFC technology you will be able to accept mobile phone payments.
Harbortouch's mobile processing works with all types of mobile phones, including iPhones, Android, Blackberry and Windows Mobile. If you sign up with the company's mobile processing service, you will receive a free card reader that connects via your device's audio jack. The wireless terminals are PCI compliant and can be used anywhere, even on the road. The wireless devices also provide the advantage of “card-present” rates.
Harbortouch provides simple-to-use proprietary software that is also used by many other POS service providers. The POS software Harbortouch provides is customized for retail stores, convenience stores, restaurants and liquor stores. It includes 24-hour support built into the interface. In addition, via a Lighthouse online account, you can log into your Harbortouch account from anywhere and manage your POS system; you can even send notes to your employees.
Harbortouch POS software can manage inventory by color, size or style. It will also track your employees' hours, and you can purchase employee cards from the company if necessary. The software creates purchase orders, manages vendors and customers, processes rentals and layaways, prints gift registries and gift receipts, and creates reports. The hospitality version can track tables, manage reservations online, track bar tabs, split checks and track employee performance. This version can also manage special pricing, such as for daily specials or happy-hour orders, and it can create a wide range of reports. Harbortouch will keep your software up to date for your entire contract period.
Harbortouch's success depends on your success. The company is motivated to get your system running and keep it running. You can access support 24 hours a day, and account representatives provide on-site training. In addition, Harbortouch provides all types of mobile processing options and free iPad tableside software. If you find the payment-processing contract agreeable, you can have a point-of-sale system delivered to you ready-to-go for only the cost of shipping. This company definitely offers some of the more affordable POS systems.
Harbortouch will deliver a full POS system with a payment processing agreement for the cost of shipping. The company also offers mobile payment processing and iPad software for tableside service.
To receive the free POS system, you have to accept a contractual agreement with Harbortouch for payment processing. The company only offers proprietary software solutions with its build-your-own systems.
If you find the credit card processing contract agreeable, Harbortouch can help you get up and running for a nominal startup cost. Additionally, Harbortouch provides lifetime hardware and software support.